Guide

About shipping and delivery methods

●Shipping fee is 2000 yen nationwide.
● Products you order will be delivered by Sagawa delivery service .
●We will ship within 3 business days after placing your order.
●Delivery method is left up to our store, and we do not accept the designation of the carrier. Thank you for your understanding.

About delivery time

●After your order is confirmed, we will ship it within 3 business days from the date of your order. Delivery time is within 7 days from shipping.
●If the next day of your order falls on a Saturday, Sunday, or holiday, your order will be shipped the next business day. Please note.
●Long-term holidays and temporary closures such as the year-end and New Year holidays, Golden Week, and Obon will be announced at the top of the site and on SNS.
●Depending on road traffic conditions, the arrival date may be delayed. Also, delivery to remote islands may take some time.

About payment methods

You can choose one of the following payment methods:

  • credit card
  • Apple Pay
  • Google Pay
  • Amazon Pay
  • PayPal
  • PayPay payment
  • Convenience store settlement

credit card

Payment method is credit card.
Acceptable cards: JCB, VISA, MASTER, AMERICAN EXPRESS

Apple Pay

This is a payment method that allows you to pay using credit card information registered in Apple Pay or electronic money.

Google Pay

This is a payment method that allows you to pay using credit card information registered in Google Pay or electronic money.

Amazon Pay

This payment method allows you to shop using your Amazon registration information without entering your address or credit card information.

PayPal

This is a payment method that allows you to pay using credit card information or bank account registered with PayPal.
 For details, please check how to use PayPal .

PayPay payment

You can pay by logging into PayPay from the PayPay app or browser.
For service details, please see PayPay online service .

● After the payment completion screen, please wait until you are returned to the service you are using.
If you close the page before returning to the service you are using, your purchase may fail.

If you have any questions about the payment method, please contact us.
Please refer to the URL below.
■PayPay: Frequently asked questions [ https://paypay.ne.jp/help/ ]

Convenience store settlement

You can pay at the following convenience stores nationwide.
It is paid in advance. It will be shipped after payment is confirmed.
・FamilyMart ・Lawson ・Ministop ・Daily Yamazaki

Payment fees for convenience store payments are the responsibility of the customer. The amount paid at the store is the sum of the product price and the "payment fee: 190 yen".

Regarding cancellations, returns, and exchanges

We cannot accept cancellations, returns, or exchanges after your order has been confirmed, unless there is a defect in the product.
In the unlikely event that you receive a defective product, please contact us using the inquiry form below so we can replace it immediately.

Click here to contact us >

Eligible for returns/exchanges

  • There is a defect that significantly impairs the functionality of the product.
  • There are defects (such as contamination) that significantly impair the design of the product.
  • The product I received is different from the one I ordered

We apologize for the inconvenience. Please contact customer support with your name and order number.

Not eligible for returns or exchanges

  • If you have not contacted us in advance via the inquiry form
  • If [more than 8 days] have passed from the date of arrival of the product
  • Order error due to customer carelessness
  • Reasons such as the product appearance (color, shape, etc.) differing from the image
  • Product you used
  • Products that have been delivered for more than 7 days
  • Products that have scratches or stains at the customer's disposal
  • Products without packaging (bags/cases)
  • Other products that clearly state on the product introduction page that they cannot be returned.

As a general rule, we cannot accept requests, so please check carefully before ordering.

Please read below for detailed return flow.

Click here for refund policy >

About inquiries

For inquiries to Charmystere, please contact us below.

Click here to contact us >

*Inquiries after placing an order will go smoothly if you clearly state your name and order number.
*We will respond sequentially, but during busy times it may take 5-7 business days to respond.
*Closed on Saturdays, Sundays, and holidays.